Some people believe in Santa Claus. I believe in Google Glass. So, Google, on behalf of me and the rest of the true believers, this is what I want for Christmas.
#1: More interaction with your Explorers
I love being an early adapter. I enjoy talking with the Glass Guides assigned to take care of my customer service needs. I’ve submitted wish lists in the Glass chatrooms alongside fellow Explorers. But I’ve noticed something kinda weird: There’s next to no feedback or input from you. When I beta-test other products, I have frequent discussions with engineers and designers about what’s working, what’s not and where things could go. At the very least, there’s an infrequent newsletter to tell me what’s, well, new. With Glass, I’ll get the occasional social encouragement, but no news bulletins, no release updates or notifications when things I’ve hoped for or suggested have launched. I kinda have to stumble upon new Glassware. The only news I read about you seems to be written by haters. Next year, I’d love to see more communication from you to your Explorers. After all, we’re your biggest fans. We’d love to know what you’re excited about, what you’re working on and where you’re going. Because we want to be part of it and help spread the word.
# 2: Hardware upgrades
I’m on my third set of #teamcotton frames. There’s an external piece of foil that tends to warp near moisture or when exposed to extreme temperature fluctuations (like my body after a workout, sadly). I love that Google’s sent me new sets to replace the broken ones because I made a big $1,500 investment in the technology. But every time I unbox and see that piece of foil I know that Glass isn’t ready for prime time yet and I really want it to be. So here’s hoping your engineers find a better solution!
# 3: Software fixes and app upgrades
Listening to news stories on Glass rocks. Having the audio or video freeze sucks eggs. Uploading interviews I do at conferences directly to YouTube is amazing. But Twitter’s defection from the Glassware store leaves a huge hole. I really miss it, even though half the time the voice recognition made my innocent captions NSFW. I can’t say I don’t get frustrated by GPS drops or apps that don’t register my gestures, but I am an optimist. Please, please tell me that people aren’t going to let 1.0 versions languish and that at least a handful of Glassware developers (and your team) plan to keep improving what they do for Glass.
#4: For you to tell your story better
What, ultimately, is Google Glass for? Do you ever want to offer it commercially? Or do you prefer to share the technology so other people can create the wearables mass market while you keep Glass an upscale option for training, education and corporate use? Unlike other members of the press, I don’t think Glass is dead. But you certainly don’t seem to be trying to communicate, create or even control your own messaging. I’d love to see a mission statement emerge next year that clarifies what your vision is for Glass. Otherwise, I’ll be stuck with nothing but stories written by people who staunchly refuse to understand how it works, and that’s a drag.
So Google, what do you think? I’ve been a very good girl ….